2 ladies and 2 new born babies are travelling in your bus mh 26 2112.. The spot which we got was in new destination that are was never used before for picking up customers. And first he said come near bafna bridge and then he said come near baba automobiles and when we reached there he started saying thoda aage aao thoda aage aao, which means that location was also wrong given by your driver. And when we finally reached near bus he started misbehaving with us and was saying to his conductor agli baar aisa late hua to gaadi nhi rukegi, samajhta nhi kya, this is not the way 2 speak when i and brother went into bus for just keeping luggage of our sisters and we said the driver that we are going out again just wait 2 min... But he started moving bus and we were in the bus... And ftr half km he stopped and said haa jaao complain krlo bole... So this is nt d way ur driver behaved... I want some response of my request...👍
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Apr 27, 2019
Complaint marked as Resolved
Prasanna Travels customer support has been notified about the posted complaint.
Verified Support
Mar 19, 2019
Prasanna Travels Customer Care's response Dear Sir
We really appreciate that you have sent us a feedback and have given a chance of improvement to us . We sincerely apologize for the inconvenience caused to you because o[censored]s.
Here by request you to please share the PNR details or contact no so that we will be able get in touch with you and reslove your concerns and also take strict action against the crew which have behaved in such a manner.
Please feel free to contact us on below mentioned mail address
[protected]@prasannapurple.com
Kindly revert for any further clarificaitons.
Thanks and Regards
Nikhil Shinde
CRM – Executive
Prasanna Purple Mobility Solutions
501, Mayfair Towers I, Old Mumbai Pune Road,
Wakdewadi. Pune 411005.
Ph. :[protected]
www.purplebus.in
I had been waiting on stop and the bus driver didn't even bother stopping the bus at the pick up point from Pune to Mumbai
This misconduct is severe and action needs to be taken asap... And he says we call and then stop at pickup... But I have travelled before also... Never did it ever happen that they called... I suggest NEVER book purple bus
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This misconduct is severe and action needs to be taken asap... And he says we call and then stop at pickup... But I have travelled before also... Never did it ever happen that they called... I suggest NEVER book purple bus