Prasanna Travels — Misbehavior on part of the bus conductor and the bus driver on a date 4th May

To, Dated : 14.05.15 The Manager Prasanna Purple Pvt.Ltd Pune Subject: Misbehavior on part of the bus conductor and the bus driver on a date 4th May It was not expected following incident from the M/s Prassanna Travels. This is to inform you about the incident that occurred while I was travelling from Pune to Nagpur via your Prasanna Purple travels PNR No.28442218 Journey Date- 04.05.2015 Time: 6.00 p.m Serial No.PNQ 0030346 Seat Nos.-19 Lower Berth wherein seat No.20 was kept vacant due to unavailability of a lady customer. All of sudden and that too past midnight the conductor of the bus stopped the bus took in some passengers on board without proper tickets. That man so filthy, he pushed the curtains of my seat while I was still asleep. I heard some commotion; the lady opposite me was helping in my defense. I steered out of my sleep and found the man seating on the other seat No.20. I asked the conductor in service was this the way he treats his customers, he replied that it is a must to offer the new customers the seat. I was aghast since I was also hearing impaired had not the lady beside me not helped me in time. I shouted that I will give a complaint on this account he replied shamelessly laughing “haan karo complaint humara koi kuch nai bigaad sakta”. She gave her single seat to the new entrants and slept the night with me. It was the most shocking incidents I faced inspite of giving assurance that no male customer will occupy the seat beside me. Is this the service you provide to your customer? It is totally disgusting where all these days I had faith in your services. I personally feel those people have no place interacting with the public where they lacked the most basic sense of propriety and sensibility. Whatever action you decide to take, my colleague who stood by me in my defense and I are certainly willing to act as witnesses will report this incident if you won’t take any stringent action against the person in service on that fateful day and ensure the safety of women on board in future. Sincerely, Mrs Anagha Vidwans Mobile No. [protected]