[Resolved]  Prasanna Travels — purposely delay and additional passenger accommodation. worst service not expected from prasanna

Address:

Pune, Maharashtra, 411014

Hi i am nilesh lokhande. I boarded from baroda to pune bus on 25th jan 2019 whose scheduled reachin time is 7 am. I booked my ticket in prasanna purple volvo grand and expecting personal space as shown in pic but was not found.
Further driver purposely delaying the bus and now at 7 am reached vashi only. Driver is picking up afditional customer by taking rs 200 from mumbai to pune. My co passanger left in mumbai and now driver accomodated 2 morepassanger besides me whereas there is space for 2 people only as this is sleeper bus. This is very disguasting. He is not ready to listen. Ur team is very much corrupt and dont work for customer satisfaction. I have paid rs 1570/- for the ticket but such service is really painful and unlawful too. I expect call on [protected] and expect refund of money for such wrong practice and uncomfortable service to me. I have added picture of 2 people in 1 sit... Resting besides me. Kindly see and understand the type of corruption ur team is doing. I need immediate apology and refund of money from prasanna if they believes in customer satisfaction.