Prasanna Travels — rude behaviour and bad customer service

Address:

Nagpur, Maharashtra, 440025

This is not my first ad experience with prasanna purple, my issue is with the customer service. There is absolutely no monitoring over small yet important issues traveller has usually. Second would be safety. I have often seen the drivers picking up random strangers from the road in middle of the night, how safe is that?
Today i am traveling from pune to nagpur and initially they did not have any space in the luggage, we were asked to keep our suitcases on the seat. They do not stop for a bathroom/loo break on time. They neglect the requests from the passengers and do as they feel right. Writing this mail sitting in the bus show how frustrating this must be. I hope someone looks into this. I will make sure this issue escalated.