[Resolved] Prasanna Travels — turning of air conditioner when bus halts for lunch/dinner

Nimesh Kulkarni

from Pune, Maharashtra

Address:

19 NIKHIL GARDEN APARTMENT DHRUV NAGAR NASHIK, Nashik, Maharashtra, 422001

It is experienced that the air conditioners of your bus are turned off whenever it halts for lunch/dinner. This causes suffocation and uneasiness to passengers who do not alight from the bus as the bus has no windows or other openings for air. There are times when small kids/babies are accompanied with passengers, the little ones become too uncomfortable. Please find some solution to this. You charge highest of the fares so you need to address this issue.

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May 30, 2019

Complaint marked as Resolved

Prasanna Travels customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2019

Prasanna Travels Customer Care's response Dear Sir/Madam

We really appreciate that you have sent us a feedback and have given a chance of improvement to us . We sincerely apologize for the inconvenience caused to you because o[censored]s.

Here by like to inform you that due to security reasons we lock the bus and hence the Ac is turned of at the time of lunch or dinner.

Once again sincere apologies from Prasanna Purple

We are looking forward to hear you for any kind of such complaints.

Please feel free to revert us for any concerns in future to below mentioned mail id:

[protected]@prasannapurple.com

Thanks and Regards
Prasanna Purple Mobility Solutions
501, Mayfair Towers I, Old Mumbai Pune Road,
Wakdewadi. Pune 411005.
Ph. :[protected]
www.purplebus.in