Prenu Services — fake promises, nanny quits, no refund

Address:	560102
Website:	Www.prenu.in

We started getting prenu's nanny service from august 1st 2017 and were happy that after few days my baby adjusted with the nanny. However few instances have actually made us to rethink on choosing the agency -
1- nanny was not verified by the agency when she joined. She went to give her id and address proof to prenu office after joining by taking a day off. However, fortunately the lady was well behaved and trustworthy.
2- things got ugly when we gave one months notice in december to the nanny. She got another opportunity and moved to another job without serving the full month. She was supposed to be with us for the entire month but she quit in 10 days.
3- next, we called the lady and asked her to join back for the month but she declined. Rudely. Then we called prenu office and talked to their operations manager but he told us that nanny has complained that we treated her badly and he cannot do anything, which was surprising to us since we treated the nanny as our family member since the day she joined. We tried to reason with the manager but clearly he was afraid that the nanny might put a harassment complaint against prenu if they force her to work for that month.
4- prenu services have already taken from us her last month salary amount in advance. After her exit, getting refund from the agency is way too difficult. As on today i. E. March 14 we are still waiting for the 20 days amount refund in our account.
In summary, we learned that it would be better to go for a daycare since the nanny can quit anytime after putting any false reasons and prenu services will not listen to you since they are scared of these ladies making any harassment complaints against them.