Prestige — Otg

Dear sir / madam,

This is in regards with the prestige otg 9 l (Red) purchased online via amazon which was delivered to me on 08/07/2020. The serial no is [protected].

When the cake batter tin is inserted in the otg where the temperature is set at 180 degrees, the batter rises and touches the heater (Filament) which burns the cake. Also even if the batter is raised in the same level the cake does not get evenly temperature and turns to be very dark in between where the presentation of the cake is lost and looks like burnt.

Kindly look into the matter urgently.

Thanks and regards,