Prestige — Prestige gas stove burner problem

Address:Chennai, Tamil Nadu, 600077

Dear sir/ma'am
regret to inform you, self has bought one 3 burner glass top gas stove on[protected].
We are facing continuous problems since the purchase date wrt to burner not getting lightning up, spark issues etc.I had complaint to customer services on 27th june with respect to complaint id CHEN1917378, . Now its more than a week still no response from them. whenever i called to customer care agent they are stating that with in today evening you will get a call from the service man. Daily they are giving a same response.

Worst product service and customer service
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Complaint comments 


Such a dangerous equipments to use, it blast while using... customer care executives are offering its repair. we want complete replacement with safe model otherwise we'll go to consumer forum. [protected]

Ref; Purchased the Gas Burner from Dealer Lanjekar Gift Gallery, Dealer of copper, Brass, Stainless steel aluminum and Gift Items for amount Rs.4900.00 without sales Tax and with ought exchange model number bill no. 1020 on Dated 30/03/2013.
With reference to our complaint and discussion with dealer on dated Dated 31/05/2013 regarding our gas burner with self starter two burner. Connecting pipe cast iron and copper burner melted with self starter melted after date of purchase within 3 month. We gave the complaint to dealer to replace the Gas burner. Being as local person and relative of Late Manohar Parikar, Former Chief Minister of Goa. Again the same problems comes after 3years from Date of purchase. We requested to dealer again same problem for Gas burner. Dealer refuse to replace the Gas burner. I gave the complaint to Consumer court to replace the Gas burner and penalty of Rs.10k on the spot showing Gas burner under Exchange without model number or serial number showing MRP 6595.00 total of Rs.4900.00 without showing Vat amount 12.5%. Consumer court order to replace the copper pipe with connecting copper burner with self starter. Dealer replace the cast iron pipe supported copper burner and entire line copper wire. The burner operates just like new burner. Dealer soled us duplicate regulator of Bharat petroleum at the time of replacement of burner set. Hence, In all points our Gas burner create the problem of Gas burner and Gas leakage of Burner. I gave complaint to Toll free regarding smell of Gas and fire exposed out side the burner. This problems creates again 3 years. The mechanical from Bharat Gas visit house after complaining to toll free.
In presence of me, He open fire portion, gas burner Cast Iron pipe and Brass burner. Cast iron melted pipe reduced size and Copper burner rusted/ Colour reflect and thickness of brass burner. Technical shown me all parts which are not Jenin part. He gave the report and says burner it self duplicate. I found from burner powder copper connecting melted. In view all points prestige material each and every part belongs to duplicate. Steel body rusted from down. It can be show that manipulate the copper pipe connecting copper burner and self starter. There is no explanation from your dealer shop.Some times, It colour can faded or company defective. Being as professional engineer, I can justify that, Cast Iron cannot be faded color, My request provide a new Gas burner with self starter on immediate effect. If, Fails, I will make complaint Consumer court. Don’t forced me to extreme step to take necessary action Connecting Cast Iron Pipe with copper burner.
Hence., I am very thankful if you replace our Gas burner.


Satish V.Kuvalekar,
Gharse tower, B1
MG road,
Goa, Enclosed photograph of Burner.
Hi, please don't go for prestige Scott glass gas stove, it's a very worst product I ever never seen, some blast sound is coming from burnal while switch off the flame. The iron stand has become fully white with ash, it is purchased just one month ago this is very bad and I complained to customer care also still nobody attend the issue, I totally want to replace the material with other model, actually I go for this Scott glass top only because it's new model but facing this kind of issue is so critical to manage, kindly replace it otherwise I will to for consumer forum

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