— Order not fulfilled, No response from the Company

Address:C - 57/3, Okhla Phase II, New Delhi,110020. G-9, Siddhartha Building,96, Nehru Place,New Delhi 110019

Order ID:[protected]
Order Date: 23rd March 2023
Promise Delivery Date: 2nd April 2023
Amount Paid: Rs. 3030/-.
We had placed an order through the website ( details below, for my relative on their 60th Birthday.

Item: AT0115-18-Calais Midnight Blue Rolling Ball Pen-Boxed
Item: Blue Checks Gift Wrap

This order as per tracking till today reflects as processing and shows delivery date as 2nd April. We have tried the following with no response whatsoever, not even an acknowledgement.

1. Made 15-20 calls on[protected], any option you select the line is disconnected after few minutes of being on hold.
2. Submitted few times via Email Us Your Enquiry/ Requirement. No response or acknowledgement till date.
3. Couple of emails sent to [protected] again with no response
4. I have sent whatsapp message on [protected], again no response. The status does reflect when the person goes online and read the message.
5. I have tried calling the whatsapp # [protected], no response.
Firstly, the purpose of placing an order has been defeated as it was meant for a 60th Birthday and never delivered. Secondly, the company advertises as Online Printing Superstore and does not take any efforts on responding. We have made numerous contacts as outlined above in vain. We have even asked them for a refund if they can’t fulfil the order. There has been so much of time wastage, stress in having to deal with this.
Request your intervention on this complaint towards Printland for a refund and compensation.
Kind regards,
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    PrintLand Phone
    +91 99 7181 4055
    +91 81 3072 1448
    PrintLand Address
    B-53 Okhla Industrial Area, Phase 1, New Delhi, Delhi, India - 110020
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