Printvenue — cheating by printvenue

Address:

Indore, Madhya Pradesh

I placed an order with this online site printvenue last month. received my product, and was satisfied. So decided to place another bulk order. I paid INR7284. for 13 engraved parker pens. out of which i received only 12. and out of the 12 too. one did not have a cartridge/ink. which means it is now useless. Those were meant for gifts but I had to face a lot of embarassment. plus. when I contacted these people. one sales executive said, that it was made and it got lost due to their fault. and now a few hours back he mailed saying that it is out of stock. and i should place another order. or get refund. My problem is that those pens were meant as gifts. out of those, five were same. with different names, for five brothers. now i cannot chose another one. their irresposible behaviour and negligence has rmade me go through a lot of embaressment. I am attaching copy of mails that they sent promising false statementsx, and are still not accepting the missing cartridge. the executives are rude and do not answer to my calls. could you please help me with this issue. as this is urgent and consumer forum is my last resource. thank you image size is too large so cannot be attached. do contact me on my mail khadeeja.[protected]@gmail.com if i need to provide any further information. Order Number[protected] Order Date May 6, 2015 12:13