Printvenue — Money deducted,received confirmation mail from their payment gateway PAYU.IN,but order not confirmed.

Placed an order for wooden nameplate, payment made by PHONEPE, receieved confirmation mail from their official payment gateway PAYU.IN mentioning transaction ID, which is order ID also...but no confirmation from printvenue..has sent several mails, also attaching the confirmation mail, still no reply from the company side.
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