Printvenue — Order[protected] : Refund not received for cancelled item "Puma Sleeveless Sweat Jacket - Black | |||||
As discussed with PrintVenue customer care, subject Item was book although, subject item was not in stock. Hence subject item was cancelled on[protected] by PrintVenue Customer care. However, Rs. 1599 was not refunded to my account so far as committed.. Initially, PrintVenue representative, Mr. Vinay had provided me wrong bank reference No. [protected] and said refund was initiated on[protected]. I had inquired with ICICI bank and found that the detail was wrong. Also, I had discussed with PAYU for any transaction. Even they replied in negative. When, Printvenue came to know that I had learnt the fact?, they tried to excuse me that their representative had given wrong bank ref. When asked for new Bank ref. no., they said the same will be taken up to their finance dept. and will be resolved within 20 days. Now, the committed days has passed on[protected] and they again want 21 days. Its really high time, I decided to taken up to cosumer forum. Please take the matter with PrintVenue & help me to get refund of Rs. 1599 along with interest amount & pain I had taken so far. Attached following attachement (1) Order snapshot (2) ICICI Bank Statement Following attachment will be submitted, if required (1) Mail communication with PrintVenue (2) Mail communication with ICICI Bank (3) Mail communication with PayU (4) Reminder mail with PrintVenue Was this information helpful? | |||||
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PrintVenue customer support has been notified about the posted complaint. | |||||
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+91 12 4667 8100 [Customer Care]
Plot No. 375, Udyog Vihar, Phase- II, Gurgaon, Haryana, India - 122016
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They had returned refund of Rs. 1599 without interest. There was delay in refund for more then their committed days of 20-21 days.
The had book the item, which was not in stock. How can they keep the item on their site when the stock is NIL?
If item has to be cancelled by PrintVenue due to their own fault, then why there is delay in refund for more than their committed 21 days.
Please investigate to provide solution to above negligence from PrintVenue.