Printvenue — Order didnt place and amount git deducted

Omplaint no-427193 from print venue
order placed on - 10.09.20, order number[protected]
Amount paid- 1083.60
Phonepe transaction no- P2009101752121782839429

Have called n no. Times but they are niether ready to give product nor they are refunding. Also not responding on mail and not even attending call.