Priority International Holidays Club Pune — Charged my credit card for rs. 30,000 without my consent and made me take the package. Not giving a refund.

Address:	411001
Website:	www.priorityinternational.net/index.html

I was called in their Pune office on 16th Nov 2013 for enrolling for holiday packages. I was explained about the new holiday program of 5 years which costed around Rs.1, 20, 000 by one of the Sr.Manager Prashant Bandal. I was informed that if we had a HDFC credit card then we were subjected for some additional discounts for that program. I was been told that they would just scan my card to see what amount was available in it. My wife had informed them that we just had around Rs.20, 000 available on the card but still Mr. Sohel Shaikh who represented HDFC Bank went ahead and swiped the card for Rs.30, 000 without our consent. The payment went through, however we exceeded the credit limit and were charged for the same. We were explained by Mr. Sohel Shaikh that the Rs.30, 000 were converted into 24 months EMI and once we pay the first installment then HDFC would increase our credit limit and then we could pay the rest of the amount to Priority International. We suspected something fishy and called up the HDFC bank helpline and for my surprise they denied any such EMI conversion plans. I immediately advised them that i dont want any hliday package but just my money to which they said that the program cannot be cancelled and money cannot be refunded. I realised that i was duped and had no choice but to take the program. The contract was made on a rs.100 stamp paper. Monday when we spoke to HDFC, they informed that the credit limit would not be increased until we made are rest dues clear. My wife had called the Priority office regarding this and she was informed to come on Tuesday evening but due to our office timings we could not make it. I called up Mr. Prashant Bandal on Thursday to explain this issue, however he informed that he was in Hyderabad attending a wedding and the office was closed till 25th Nov 2013. I still took my chances and went to the Priority office and to my surprise the office was open and all the office staff was available even Mr. Prashant Bandal. This really gave me a feeling that i was been getting cheated. I spoke to Mr. Prashant Bandal on which he explained that they have their train reservations midnight. I tried explaining him my issues regarding credit card being charged because of their negligence but he asked me to speak to Mr. Altamash Momin. I had to explain him the issue all over again and just requested that before it goes further and any more documentation is done i just needed to get the program cancelled. Mr. Altamash said this would not be possible as per the agreement. I explained him that if the card would have not been swiped without my consent then this problem would have not come. Even though i liked the program concept and was willing to take it but charging my card without my consent was wrong and i had no choice but to take it. Mr. Altamash informed me that they would all be out of station till 25th and asked me to visit the office on 26th when there would be other managers who could listen and help me with this issue. I visited their office there after and spoke to a lot of different managers but everytime i had to explain them the issue from the beginning and everyone started giving me a new and cheap plan which i dint wanted. I was really fed up of that and kept demanding my money to which they upfrontly refused. Its been 2 years now and every time i call them to speak to a manager, they are all out of town. their customer service desk is not helpful at all. Instead i receive calls from their agents who speak abruptly and ask me to pay the rest or else i might lose my money. I kept on explaining them if my card would have not been charged this things would have not happened. I know it was foolish of me to handover my card to them to see what amount will be available at the maximum and i was in the trap. I tried my best and was about to give up on my Rs. 30, 000 but it kept me pinching as it was my hard earned money. I came across this site and learnt that i am not the only one who was cheated by them and i am just hoping that "Consumer Complaint" team can help me out with this. I have all the contract documents required.