[Resolved] Hindustan Unilever Marvella Ro

[Resolved] Hindustan Unilever Marvella Ro — Poor Service

V vneelam from Mumbai, Maharashtra

I had purchased Marvello RO around an year back, Since last few days , RO wasn't working properly. We raised a request through customer care for the same. Employee came for repairing didn't know anything, we asked him why the RO is not working properly, He said All the filters need to be replaced. We agreed for the same , and he started changing filers. He took three hours but couldn't change the filters, he didn't know how to do that and for all the time he was getting guidance through somebody how to change the filters. Finally around 8.30 pm left, leaving RO in non working condition. Since RO wasn't working , I requested him to come early in the morning and fix it, since I didn't have much drinking water stored. He said he will come around 10.30 am in the morning and do it. He hasn't come till now . I m tired of registering complains in customer care. No action so far. Service personal of Marvello RO are highly irresponsible. Half of my day is gone in waiting for service personnel to come . They have no concern for customer trouble. Neelam Registerd mobile no. [protected] Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

M.Shafiuddin

from Bengaluru, Karnataka

Hindustan Unilever — service

We have logged complaint with Hindustan Unilver three 6 days back to get the battery replacement for their Pureit water purifier product. There is no response as of now. We have been calling their tollfree number, customer care number from Bangalore, We have been following with their Contact Number [protected] for the past 6 days. He is also not taking any initiative. meetings
. This is happening for the past one week. HENCE PLEASE KEEP AWAY FROM THIS PRODUCT.

Diwaker Kumar Pandey

from Delhi, Delhi

Hindustan Unilever — Service

Dear Sir,

I have purchased your product on 29th May. After three days, I called the your representative for water problem, that person changed Germkill. Within 30 days, Germkill became red. I was not getting your toll free number. I got your number on 16th July and lodged the complaint but till date no service has been provided by you. I had purchased the Water Purifier from Mr. Manoj whose mobile number is [protected].
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Thanks & Regards
Diwaker Kumar Pandey
Mob:- [protected]