Standard Chartered - Super Value Titanium Credit Card — Wrong Information provided while taking card & scheme does not exist when I received card

Address:

Mumbai City, Maharashtra

Hi,

I called up at the customer service (Standard Chartered) a Minute back. I have been told to write mail on to the marked id to share false informations given to me for opting this card. Hence I am writing this mail.

As mentioned in the earlier mail that I am being told that If I book movie ticket than I will get one movie ticket free against it. Which I dont see anywhere in the website nor the document which I received from SC. Hence I wanted to double confirm the same. Due to this scheme only I was interested to have this card.

Over the call with customer care executive I was told that this service is no more valid for this card which was really surprising for me
to know. Bank sales team is giving wrong information to the customers just to attract & increase card holders for them. Nor they are interested to carry good relation with them by saying they are not even bothered if customer stops this card in short span of time.

Email id which is been given for writing to sc is also wrongly given which is card.[protected]@sc.com. In reality I believe it it card.serveices.sc.com. Request to do necessary changes for customer to be approaching on time.

Team working within SC is unaware about the services related to cards which they are selling & they have to check with multiple people regarding scheme.

Based on such service & false commitment given just to sell card to a customer I would not like to continue with this bank card service now & in future. I would not recommend any regarding this back card as well.

Hope my points will be taken in positive way to improve & rectify credit card services.

Thanks & Regards,
Rohit Mehta.