Projekt Perfumery India — Worst service as auto order cancellation and cash on hold

Nazir890

from Mumbai, Maharashtra

Address:	882010
Website:	www.perfumery.co.in

I have ordered a Dior sauvage 30 ml decant on 29/05/2017 and made the payment which was successful and also received a mail of the payment receipt but the order was cancelled next day saying payment unsuccessful. Tried calling the support number a lot but no response either for the call or mail. Very poor service. Even though the website seems to be pretty decent couldn't expect any kind of response. My payment is in the air right now. Ended up with no money and no product. Such a headache.

Not a trustworthy website for sure.
I have attached pics of the payment receipt and call logs.

+4 photos

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Comments

Benji Lyod

from Chennai, Tamil Nadu

This is a fake website please avoid!!

Projekt Perfumery India Customer Care's response, Jun 5, 2017

Verified Support

@Benji, i searched our database by your name you have never placed an order or Registered with Name "Benji"

Please Correct your Fake Name First, Later on if you have faced an issue with us let us know Order iD. We shall rectify it,

No Ecommerce site is Perfect, we are trying to reach perfection and get the World's Best Scents to Indian Audience.

If you arent happy with us, No Worries - We are here to assist people who really deserve World's Best Scents.

People even wait for a Month to get their Wishlist Fulfilled.

We never promise on 24 Hours Delivery or any Expedited Delivery.

All we Promise is Original and Hard to Find products!

Projekt Perfumery India Customer Care

from Ahmedabad, Gujarat

Verified Support

Hi Nazir

your payment was dropped at the of placing order .

Later it was Confirmed and same day we shipped your Order which is delivered by now.

Please understand it was communication error between Bank and Gateway.

The day we got confirmation, we Shipped it.

Cheers!

Projekt Perfumery India Customer Care

from Ahmedabad, Gujarat

Verified Support

Order Shipped Via Bluedart [protected]

And this have already reached your City.

You are Ordering a Customized Decant, which is especially made for you Upon Order.

You need to have Patience, For your Pin code even regular Products will take 7 Days Minimum.

Its been 6 Days since Order is placed and is Already in your city.

Please Understand, For Pincode 670101 - THALASSERY you cannot expect overnite delivery or even 3 days delivery.

Thanks Again for your Patience.

Nazir890

from Mumbai, Maharashtra

Received water mixed solution of Dior sauvage very diluted decant that couldn't smell the perfume if I take my nose ofghe spot I spray.
Adulterated products are been sold by this sellers. Never buy anything from this website.
I have plenty of water in here didn't have to order it on Your website for Rs.1999 for 30ml. Waste of money. Regret very much for shopping with www.perfumery.co.in.