Proptiger — complaint regarding false commitment.

jigi16

from Mumbai, Maharashtra

Address:

Gota, Ahmedabad, Gujarat, 382481

I have booked a flat in savvy studioz ahmedabad, in my wife name ishita via prop tiger representative named yashpal singh, flat no e-1306 on 1st june 2019 amounting 27000/-rs + 270/-rs as a booking amount and a commitment with presanction loan of 15lac from mr yashpal singh.
After discussion all my financial transaction i got a commitment from prop tiger, yashpal singh, to get atleast 15lac loan from there side, which tie up with the other bank. After giving the booking amount, he has not responding about my loan processing and keeping false commitment to provide loan future and in the month of july they have also deposited cheque amounting 2lac, name of savvy studioz, without informing me.
After a certain issue, whenever i have tired to connect prop tiger representative yashpal is not responding to my issue and i came to know that he has left the job without making any concern from my side to the prop tiger company. Now i want this issue to be solve by prop tiger and refuneded my money back
As its a false commitment from the prop tiger representative regarding loan, due to this i need to cancel the booking with savvy studioz and want my whole booking amount should be get refund.

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PropTiger customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2019

PropTiger Customer Care's response Sorry to hear about your experience. We request you to share your details along with your contact information at customer.[protected]@proptiger.com and we’ll get back to you.

Verified Support

Sep 05, 2019

PropTiger Customer Care's response Dear Customer,

We have received two concerns from your end which are as follows

1) You have assured a Home Loan Approval worth 15 Lacs basis on your salary.
2) You were never informed of the Loan Processing Fees required to process the loan.

We would like to inform you that since there is an issue with your CIBIL, home loan may not get sanctioned, however still if you want to explore the possibility, you need to submit your documents & a loan processing fee's cheque to login the case.

We would request you to understand that the loan eligibility depends on the customer’s profile and we are under no direct influence to Bank’s jurisdiction. Hence, without paying the loan processing fees, we will not be able to help you with your home loan request. As an intermediatory, we have a lesser influence on such matters. Your understanding in this matter will be highly appreciated. We request you to close the complaint.