[Resolved] Provogue And ICICI Bank — Provogue and ICICI Bank cheating customers

lgupta08

Address:

Kanpur, Uttar Pradesh

I had ordered a watch from Provogue website last month. The watch was offered as a deal on discounted price to ICICI customers for Rs. 299. Even after multiple attempts to contact ICICI bank and Provogue I haven't received my watch yet. According to Provogue website the watch is shipped and delivered. Each time I contact ICICI bank they open a service request and after few days reply back saying that the watch was delivered through GoJavas tracking number MUMPVGP244311. I already provided them the tracking number with my complaint and want them to provide any kind of proof for delivery. Neither ICICI bank nor Provogue seem to have any proof that the watch was delivered to me. It's really very disappointing that even after so many complaints on the Internet ICICI bank is still supporting Provogue and taking any actions to return customers money. They are still advertising Provogue on their website, which makes me think that they are involved in this.

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Aug 14, 2020

Complaint marked as Resolved

Provogue India customer support has been notified about the posted complaint.

Nov 18, 2014

Updated by lgupta08 I had ordered a watch from Provogue website last month. The watch was offered as a deal on discounted price to ICICI customers for Rs. 299. Even after multiple attempts to contact ICICI bank and Provogue I haven't received my watch yet. According to Provogue website the watch is shipped and delivered. Each time I contact ICICI bank they open a service request and after few days reply back saying that the watch was delivered through GoJavas tracking number MUMPVGP244311. I already provided them the tracking number with my complaint and want them to provide any kind of proof for delivery. Neither ICICI bank nor Provogue seem to have any proof that the watch was delivered to me.

It's really very disappointing that even after so many complaints on the Internet ICICI bank is still supporting Provogue and taking any actions to return customers money. They are still advertising Provogue on their website, which makes me think that they are involved in this.

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Comments

lgupta08

The image does not seem to upload with my post. My order number with Provogue is[protected]

ICICI Bank Customer Care

from Mumbai, Maharashtra

Dear Mr. Gupta,

We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will assist you.
Refer 'a00f0u' in the subject line.

Regards,
ICICI Bank Customer Service Team

lgupta08

I have already made a couple of service requests, SR[protected] and SR[protected]‏. I was told that the product is delivered. Please update the existing tickets, I don't think you guys are doing anything with these tickets except passing time until the customer gives up.

Thanks