Provogue India — Icici watch status is shown as order complete but did not receive the watch:my order number:[protected] awb number:[protected]

Address:Bangalore, Karnataka

I have ordered PROVOGUE Watch with ICICI bank offer Code 0n 31 July 2015. After placing order the Amount Rs.299/- paid from my account, till date the order status shows Complete in their website. But i got SMS to my number stating that order out for delivery.
But still date i am not received any from PROVOGUE.
Please look into the issue.

My Order Number:[protected]
AWB Number:[protected]
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Order Status till shows complete...

Dear Mr. Kumar,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2rwhp) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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