Provogue India — Money deducted but no confirmation or product delivered | |||||
I was doing an FD on HDFC bank net banking on 19th nov 2016. after the process was complete, i got an offer from provogue of some products to buy for just rs.300. so i took the offer and ordered a white coloured provogue bag and money was deducted from my account but i didnt receive any confirmation of the order by mail or msg.the site said the order would be delivered in 28 days but how do i track it when i dont have any order no. there is no record or tracking of the order as no order no. was allotted to me. i even filed a complaint on provogue india site but again there was no reply from their side.i want the product or my money back !!these people are fraud !! Was this information helpful? | |||||
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Provogue India customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
I was opening a FD in my hdfc bank account and then after the transaction was completed, there was a flash ad on the HDFC site, for provougue offer.
I bought a provogue duffle bag for rs 299 by doing net banking payment from HDFC bank.
This all happend on 25 nov 2016.
And then i get a email from provogue, that the product will be delivered in 28 working days.
Till now the status in provogue site gives me the same status as was on the day of order.
It is already 28 days and still i don't get the courier. Also i raised a complaint in provogue website, but no replies.
I hold both HDFC ban and provogue india responsible for this cheating.
Why HDFC bank shows this ad. in their website.
Still if you do some transaction this ad. pops up.
Here is the email content i got.
Thanks for visiting provogue.com.Your Order will be delivered in next 28 working days. You will receive a mail with courier details once the order is dispatched. For sharing your complaints Click Here or call us on[protected] between 10.00 AM to 6.30 PM (Monday to Friday). Except Public Holiday
Your Order #[protected]placed on November 25, 2016 2:16:46 PM IST)
So here's a quick reminder of what you ordered.
Item Image Item Sku Qty Subtotal
Canvas duffle bag Canvas duffle bag 104332-EA-310-F 1 Rs.1, 999
Subtotal Rs.1, 999
Shipping & Handling Rs.299
Discount (hdfcfd16) -Rs.1, 999
Grand Total Rs.299
I bought a provogue duffle bag for rs 299 by doing net banking payment from HDFC bank.
This all happend on 25 nov 2016.
And then i get a email from provogue, that the product will be delivered in 28 working days.
Till now the status in provogue site gives me the same status as was on the day of order.
It is already 28 days and still i don't get the courier. Also i raised a complaint in provogue website, but no replies.
I hold both HDFC ban and provogue india responsible for this cheating.
Why HDFC bank shows this ad. in their website.
Still if you do some transaction this ad. pops up.
Here is the email content i got.
Thanks for visiting provogue.com.Your Order will be delivered in next 28 working days. You will receive a mail with courier details once the order is dispatched. For sharing your complaints Click Here or call us on[protected] between 10.00 AM to 6.30 PM (Monday to Friday). Except Public Holiday
Your Order #[protected]placed on November 25, 2016 2:16:46 PM IST)
So here's a quick reminder of what you ordered.
Item Image Item Sku Qty Subtotal
Canvas duffle bag Canvas duffle bag 104332-EA-310-F 1 Rs.1, 999
Subtotal Rs.1, 999
Shipping & Handling Rs.299
Discount (hdfcfd16) -Rs.1, 999
Grand Total Rs.299
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+91 22 4045 4100
105/106, Provogue House, 1st Floor, Andheri (W), Mumbai, Maharashtra, India - 400053
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We would require some of your details to check this on our end. Kindly write to us from registered email ID at [protected]@hdfcbank.com with your customer Id/ 14 digit account no., issue details and registered contact number, mentioning Reference Id TTU12121697 in the subject line for us to assist you better.
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HDFC Bank Customer Assistance