| Address: 13, Rayari, Rudraprayag, Uttarakhand – 246421 |
Dear pTron Support Team,
I hope you are doing well. I am writing to file a service request regarding my pTron Bassbuds Sports In-Ear TWS Earbuds (Blue) purchased from Amazon on 15 July 2025 (Invoice No. DEL[protected]; Order ID[protected].
The product’s right earbud has stopped functioning completely. The issue occurred because sweat entered inside the right earbud during normal usage, after which it stopped charging and producing sound.
Since the earbuds are advertised as IPX5 water/sweat-resistant, this failure seems to be a product defect.
Issue Summary:
Model: pTron Bassbuds Sports TWS
Problem: Right earbud not working due to sweat ingress
Warranty: Active
Invoice Attached: Yes (Amazon Invoice dated 18 July 2025)
As advised by your customer care helpline[protected], I am submitting this complaint through the official website.
I kindly request you to provide repair or replacement for the defective right earbud as per warranty terms.
Thank you for your time and support.
Looking forward to your prompt assistance.
Regards,
Ritik Negi
Mobile: [[protected]]
Email: [[protected]@gmail.com]
Address: 13, Rayari, Rudraprayag, Uttarakhand – 246421 Was this information helpful? | 
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