PTron — defective earphones

Address:	New Delhi, Delhi, 110025
Website:	latestone.com

I had purchased the ptron 4d earphones from your site (Order number-lo9391714)... The sound quality was good. After using it for 10 days, the left earphone started to tear and yesterday it stopped working completely. There have not been any physical or water damage to the accessory. I need to get them repaired/exchanged asap. Whenever i try to approach ptron or latestone, they dierect me to contact each other.