PTron — ptron.in delay of refund of claim amount - return of goods by professional couriers - reg

Address:	Palred Retail Private Limited 8-2-703/2/8, Road No.12, Banjara Hills, Hyderabad Telangana. Pin Code: 500034, Hyderabad, Telangana, 500034
Website:	Ptron.in

Sir,
I purchased "ptron fusion bluetooth 5.0 surround sound 10w portable wireless speaker with led light (Black/gold)" in ptron.in worth 1104/- by online payment and received the item by[protected], order no pt87531, by ekart delivery services. And when i am dissatisfied with the undescribed dimensions of the speaker and as per the return policy i had immediately send the article by professional couriers dated[protected] via tracking no. Pr09565187. And found through the tracking services of professional couriers that the item was out for delivery on[protected]. But till today[protected] i could not know whether the item is delivered and received by them or whether the item is returned to me. I could access that i did not receive receipt of any refund of amount to my bank account or upi account.

They sent me an email when i requested for return. Everything i sent without missing anything.[protected] to[protected] with in 3 days, out for delivery shown in professional couriers tracking. Processional couriers charged me 260/- for kphb to banjarahills (12 km distance), but suspense of delivery. They both ptron.in, professional couriers are not responding to my emails and phone calls.
Kindly help me.

Santhosh kiran k