Pubg Mobile India — BGMI Account was hijacked by another device and my profile was stolen

Address: https://esports-battlegroundsmobileindia.com/

My bgmi profile was hijacked by hacker who phished up my facebook creds. He then linked his own fake twitter account to it.
Two guys contacted me via whatsapp, message and also the ingame message and told me that your ID has been hacked and if you your account back you have to pay us.
And since i still had access to my bgmi account via facebook i tried to unlink that twitter account but it was not working as it was popping up saying that this account can only be unlinked after 21 days of linking. Meanwhile I tried reporting those hackers many times, not sure if anything hapedn with that.
I tried to reach you out via customer service from the official site as well as the the in game help support but in reply all i got was some copy pasted mails of how to reach out use the in game help support. I don't think anyone read my message of the incident. After 2 days when i opened my game i got a notitication that my id has been banned.
One of the guys also contacted me to tell me that my ID has been banned, enjoy now.

I got very frustrated and furious so i tried a couple of things but nothing worked out.
After 2 more days when i logged in again with my facebook it said that my account will unlock at a particular date which was 6 days ahead in future, so i waited for that day to come.
When i finally openned the game after that date with my facebook account my account was gone. The game opened a fresh account. I tried to resinstall the game but it still opened a new fresh account. At this point i had realise that the hackers have unlinked my facebook account from their side so thats why its not getting my old game profile.

Since i had the game profile id's of those hackers and mine as well i opened the fresh account and confirmed that my id is still in existense.

So I request bgmi team to get back my account as I've spent a lot of time and money on my account.

I tried complaining this to KRAFTON but doesn't look like its listed in consumer complaints.