[Resolved]  Punjab National Bank Housing Finance [Pnbhfl] — Housing loan interest rate not reduced

Address:	Gautam Buddh Nagar, Uttar Pradesh
Website:	www.pnbhousing.com

I have taken phbhfl loan (Account - hou/noi/0815/239067). First of all on online pnbhfl account there is no mention of what interest rate i am paying currently. It just says floating rate. This is unacceptable as this is being non-transparent to customer.

Secondly, on calling customer care, i was told that i am currently paying 9.9% interest rate. On pnbhfl website the current rate of interest is shown as 8.9%. On repeated question to customer care agent, he accepted that that rate is for new customers, else he was repeating that pnbhfl prime rate is not changed.

A customer do not care if pnbhfl has changed its prime lending rate or not. When all banks have slashed the housing loan rates and pnbhfl is also offering 8.9% rate to new customers, then why i am not getting the same rate, what is the use of me taking a floating rate loan then?

I request pnbhfl to reduce my loan interest rate to 8.9% as well and also be transparent to customers in doing business.

Regards,
Vikas bittera