Punjab National Bank Housing Finance [PNBHFL]

[Resolved] Punjab National Bank Housing Finance [Pnbhfl] — Interest rate not reducing and pathetic service

satya17

from Pune, Maharashtra

Address:	411047
Website:	www.pnbhousing.com

I have taken a housing loan from PNBHF around 6 moth back, loan account number HOU/KRDI/1116/332516, i had visited for reducing interest rate but got the information that it is only possible after 6 month, so i have only taken the foreclosure letter and inform them if it is not going to change in interest rate i will transfer my loan to some other bank. I waited for 2 months and now PNB is saying it cannot be reduced as you have taken the foreclosure letter.
My question is to this Punjab National Housing Finance, if a customer is in mode of cancel the loan because of very bad service provided by your employee who dont pickup calls and again if same customer wants to continue with same bank why you people are not allowing and not ready to give future service and keep taking emi with old interest rate. I believe huge fraud is happening in PNBHF.
RBI need to do something with these type of NBFC because I came to know PNBHF is not a bank it is a private institution part of destimoney.

I believe if the interest rate is as per floating rate and if you are giving the same benefit to new customer so as a bank or financial institution company has to treat their old customer in proper way and give the same benefit.

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May 29, 2017

Complaint marked as Resolved

fake resolution has been updated, no resolution has given also seems pnb is playing around fraud home loan provider, not received any call or any update

Punjab National Bank Housing Finance [PNBHFL] customer support has been notified about the posted complaint.

Verified Support

May 25, 2017

Punjab National Bank Housing Finance [PNBHFL] Customer Care's response Dear Sir,

We are in receipt of your query. We sincerely apologize for the inconvenience caused to you.
Our official will soon get in touch with you. You may also write to us with your concern and details at customer.[protected]@pnbhousing.com . We solicit your cooperation in the interim.

Regards,

Team PNB Housing

Jul 07, 2017

Updated by satya17 Not resolved

Verified Support

Aug 21, 2017

Punjab National Bank Housing Finance [PNBHFL] Customer Care's response Dear Sir,

This is with reference to your query. We understand that our official has spoken to you in this regard.
Trust the matter stands addressed. Assuring you best of services. Please write to us at customer.[protected]@pnbhousing.com for further queries, if any.

Team
PNB Housing

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Comments

satya17

from Pune, Maharashtra

Non of pnb official has came back to me also just received a mail wherein I have to pay charges for reducing my interest rate, pnb manager has told me that there is no charge to reduce interest rate at the time of taking loan even he said it is adjusted through online automatically but still auto updation in interest rate has not exist in pnb.

Current rate in market is 8.35% and pnb is reducing it to 8.9%, why not according to current interest rate or same as pnb are giving to new customer, why there is difference.
So why PNB customer has to pay charges to reduce interest rate and also why proposed interest rate are not same like others bank do.
I am complaining this so this will not happen with other customers.
There are lots of things which I would like to inform but will go in one by one.

satya17's [Complaint's author] reply, May 29, 2017

no reply

satya17's [Complaint's author] reply, Jul 7, 2017

no one get back on same

Gyan Piyush

from Hata, Uttar Pradesh

I have taken a housing loan from PNBHF around 2.5 years back, loan account number [protected] and being charge 10% ROI, i had mailed for reducing interest rate but got the information that it can be reduced to 9 % with Approx. 5000 processing charge.
My question is to this Punjab National Housing Finance, if a customer is in mode of reduction of ROI All banks have already changed the ROI of the customer with the current ROI without demanding any processing charge. I believe huge fraud is happening in PNBHF.
RBI need to do something with these type of NBFC because I came to know PNBHF is not a bank it is a private institution part of testimony.

I believe if the interest rate is as per floating rate and if you are giving the same benefit to new customer so as a bank or financial institution company has to treat their old customer in proper way and give the same benefit.

gyan.[protected]@gmail.com