Punjab National Bank Housing Finance [PNBHFL]

[Resolved] Punjab National Bank Housing Finance [Pnbhfl] — Levy of prepayment charges on home loan & lap without proper intimation

Nasrulla Tejani

from Mumbai, Maharashtra

Address:	New Delhi, Delhi, 400050
Website:	www pnbhousing.com

Pnb housing finance limited
Our loan account no [protected] & loan acc no [protected]
Loan has been prepaid yesterday
I am following with bank about the waiver of charges since 2 months via phone, email & personal meeting with mr saurabh bansal in mumbai office
Companys head office is in new delhi
We need to get our no due certificate & documents urgently
In the orignal sanction note no charges for preclosure mentioned.
Also mentioned as per national housing bank guidelines
Nhb does not fix any charges and as per nhb guidelines pnb housing fin ltd cannot charge any pre closure charges on floating rates.
Also we were misguided for purchase of high value insurance policy and we paid 1.88 lakh for the same.
Current loan amount was rs 255 lakhs & 87 lakhs which is paid
Current charges by the company as pre payment charges is rs 8.8 lakh & 1.96 lakh as per pnb website they do not charge any preclosure fees for home loan but they have sent us the invoice for the same
We want to resolve the matter with nil charges as undue. Full amount is already paid which is a sign of a good customer banks & housing finance company should show that they are a part of institution

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Jan 29, 2017

Complaint marked as Resolved

Punjab National Bank Housing Finance [PNBHFL] customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2016

Punjab National Bank Housing Finance [PNBHFL] Customer Care's response Dear Sir/Madam,

We are in receipt of your query. We sincerely apologize for the inconvenience caused to you.
Our official will soon get in touch with you. You may also write to us with your concern and details at customer.[protected]@pnbhousing.com . We solicit your cooperation in the interim.

Regards,

Team PNB Housing

Verified Support

Dec 28, 2016

Punjab National Bank Housing Finance [PNBHFL] Customer Care's response Dear Sir/Madam,

This is with reference to your query. We understand that our official has spoken to you in this regard.
Trust the matter stands addressed. Assuring you best of services. Please write to us at customer.[protected]@pnbhousing.com for further queries, if any.

Team
PNB Housing