Punjab National Bank Housing Finance [PNBHFL]

[Resolved] Punjab National Bank Housing Finance [Pnbhfl] — Wrong and false information given my PNB home loan executive.

philipjourno

from Ahmedabad, Gujarat

Address:

Mumbai City, Maharashtra, 400033

I had applied for a home loan from PNB housing and paid Rs. 5700 for the processing fees towards the home loan, which has not be paid back to me even after my loan is rejected.
The executive who has visited me had informed me that the processing fee would be returned to me in case my loan was rejected.
The only mail i got was the one given below.

Dear Customer,
We have received your loan request on 03-DEC-15.Your reference number is REF/HOU/THA/1215/253911 . Please quote your reference number for all future correspondence with us.
We are processing your loan application and shall communicate the status shortly.
In case any information is required regarding your application with us, please contact your Relationship Manager at the below mentioned details.
Relationship Manager: Mehul Shah
Mobile No: [protected]
Branch Address: Ist Floor, Pushpamangal Complex, Building No. 1, Above Bank of Baroda, Near Babubai Petrol Pump, Old Agra Road, Thane West-400601
Branch Phone No.: 022
Thank you for choosing PNB Housing Finance Limited.
Assuring you of our best service at all times.

Best Regards,
PNB Housing Finance Limited

Even after two months of applying for the loan, i wasnt updated about the status of my loan and it was updated to me when i didnt receive any calls and i got suspicious.

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Complaint marked as Resolved

Jan 20, 2016

Updated by philipjourno The executive took a cheque of Rs. 5700 from me after assuring that the amount will be debited from my account only after my loan is passed. However, to my shock, the amount was immediately debited from my account within two days even before my loan was taken for processing.
The only mail that the PNBHL sent me has been mentioned above and there was absolutely no communication from anyone.

Being a journalist accredited to the Maharashtra Government, I have encountered people who have been aggrieved from such problems. However, i have personally become a victim of such cheating.

The bank should correct such intentions and make the bank more responsible towards the public.

Verified Support

Jan 21, 2016

Punjab National Bank Housing Finance [PNBHFL] Customer Care's response Dear Sir, We are in receipt of your query. We sincerely apologize for the inconvenience caused to you. Our official will soon get in touch with you. You may also write to us with you concern and details at customer.[protected]@pnbhousing.com . We solicit your cooperation in the interim. Team PNB Housing

Verified Support

Apr 07, 2016

Punjab National Bank Housing Finance [PNBHFL] Customer Care's response Dear Sir, This is with reference to your query. We understand that our official has spoken to you in this regard. Trust the matter stands addressed. Assuring you best of services. Please write to us at customer.[protected]@pnbhousing.com for further queries, if any. Team PNB Housing