Punjab National Bank [PNB] — amount got deducted twice but the card got declined while making payment

I tried making a payment of inr 1148 at big bazar, rajajinagar, banaglore on september 24th 2018 but the card got declined. I tried it again but it again showed declined status. There was enough money in my card. After i made a payment through cash but just then i received two messages of amount being deducted from my card. Inr 1148 got deducted twice which sums up to inr 2296. I tried calling the toll free number but it said that the number is invalid. It's 5th october now and i have noy received any assistance yet. This has happened few months back as well and i didnt recieve the amount bach yet. Please look into the matter.