Punjab National Bank [PNB] — Attitude of branch manager - bondel road, gariahat, kolkata branch

Address: Flat 102, 10 Mandeville gardens, Kolkata 19

I, Sujoy Chaudhury, holding an account with PNB, had met the BM yesterday [ 19th Aug] to inquire whether the branch could assist in the change of mobile number associated with the AADHAR of Sima Das [an account holder for over 4 decades with PNB and a senior citizen] . The BM [she] informed that they could; however, Sima Das would have to visit the bank physically. I requested whether the service could be provided at her residence, as she had been recently hospitalized and her doctor had advised complete rest. She said that this would not be possible.

Today [ 20th Aug], I took Sima Das to the bank with much difficulty, however when I asked for the service, the BM said that the service was not available with the bank and when reminded about the conversation of the 19th, she stated that she had not listened to my request and that was that. Here i was with a ailing senior citizen and the attitude of the BM was absolutely callous as if she did not care. i said that if she was sorry about the matter, she should atleast address my mother-in-law who had undertaken the trouble to visit the bank, the BM simply refused to acknowldege her mistake and the consequences of her attitude has shocked me and my mother in law.
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I asked whether there was any formal place/ number/ email that I could make my complaint, the staff said no.

I am writing this in this platform, beacuse of the hurt caused by the BM and her callous attitude.

I wish this brought to the notice of Adminsitrators of PNB and the BM be made to make a formal apology for misdirecting us and giving an ailing senior citizen much trouble.