Punjab National Bank [PNB] — complaint regarding unprofessional conduct - by your employee

I am writing to formally lodge a complaint regarding an interaction I had with one of your employees who contacted me from the phone number[protected] in relation to Complaint No. CNWB[protected] from the PBN Centralised Grievance Team.

During the call, the employee displayed a highly unprofessional attitude. Her tone was discourteous, and she provided misleading information that did not align with the facts of my case. Despite the issue remaining unresolved, she proceeded to close the complaint without offering any viable solution or follow-up. I asked about her name and she did not tell me.

Such behaviour is not only disappointing but also reflects poorly on the standards of customer service expected from a reputed institution like Punjab National Bank.

I request that this matter be investigated thoroughly and that appropriate action be taken to ensure accountability and prevent similar experiences for other customers.