Punjab National Bank [PNB] — Pnb met life insurance fraud

Hello All,
I am existing customer or HDFC life insurance.

When I purchased hdfc policy, agent fooled me with some guranted benefit.. after 3 years of policy when I called hdfc they told me that there is no such component .

Hdfc representative told me that if I wish they can file complain in GBIC on behalf of me !

From here all fraud starts now ...

Next day I got a call from a person :
Vikram Nair : officer from GBIC .

He asked everything me about my hdfc policy and told me everything how agents fool people in this insurance policies.

So he said if I am not satisfied with my existing policy, GBIC & IRDA can assist me,
And he said, he can file a complain in hdfc and get my policy transfer to any other policy I want .

Post that his other team members calling me pretending as hdfc person's and asking not to change policy ...

GBIC person calls and told me that he got approval to get my hdfc policy freeze and amount which I paid to hdfc will be transferred to new policy which I will purchase !

But there is one condition that by 5 pm of same day I need to purchase a new policy...

He gave me options to purchase new policy with multiple other vendors

Like pnb MetLife, Aditya Birla etc...

From them he suggested me to go with pnb as it has guranted return, also he told me that policy will not be active unless I receive bond paper of policy, agree to them, sign them and read everything mentioned clearly that my amount from hdfc will be transferred in this account.

I had been given link for pnb MetLife website and asked to make payments and share payment receipt.

By seeing link I look pnb official link and I make payment & shared payment receipt to Vikram Nair from GBIC.

Now Vikram told me that he will ask pnb MetLife people to assign a dedicated manager to me so that I get direct help .

And now another person from same gang calls me as Sameer Rawal from pnb manager .

After 10 days I received my pnb policy documents, when I saw the documents there was no mention of amount transfer from hdfc to pnb and also this policy mentioned was for 22 years, while I had been told that my policy maturity is 3 years .

so when I asked sameer rawal for same to be mentioned in policy document than he told. me that, kindly ask vikram nair from gbic to inform pnb to generate a seperate letter to me stating hdfc amount transfer & meturity 3 years !

Vikram told me that yes he has asked pnb to generate this letter for me and in few days I should receive this letter .

its been 3 months now & I am chasing this both guys to get that letter..

can someone suggest, How to this fixed please 🙏😔