[Resolved] Punjab National Bank [PNB] — refund of online mobile purchase

sumit1610

from Indore, Madhya Pradesh

Address:

Datia, Madhya Pradesh, 475661

I purchase one plus 6t mobile phone of ₹37999 online from amazon india on 24 jan 2019 and paid full amount through debit card but order was cancelled on 25 jan 2019 due to one reasons and now amazon is saying that refund has been send to bank and contact customer service and they told file charge dispute they had given me a refund reference no.# 75503729027026547424350 & order no.#[protected].
But the bank customer service and bank branch is saying they can file nothing like charge dispute and can only check account balance and transactions.

Please help me.

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Feb 4, 2019

Complaint marked as Resolved

Refunded

Punjab National Bank [PNB] customer support has been notified about the posted complaint.

Feb 02, 2019

Updated by sumit1610 My bank account no. #[protected] and ifsc code is #PUNB0193500.

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Comments

singh chhatriya

from Allahabad, Uttar Pradesh

In transaction section,
it is shown that " NO ELIGIBLE 'FROM ACCOUNT' FOUND FOR THE USER" As a picture has been submitted below.
what should i do so that i continue my transiction ????
plz help me to get over rid from this problem..

Ms Monu sheoran

from Delhi, Delhi

Sir refund give by PhonePe in my bank account but it not add in bank . Phone give refund on 21 January and bank give maximum time of 30 January but not response by bank plz solve my problem sir thanku