[Resolved]  Pure IT Water Purifiers — Pathetic Service, Inappropriate response

We purchased a Pureit Marvella RO + UV from marathahalli ezone on Dec 25th 2014. Unit was delivered to us on 31st Dec 2014. We placed a request for installation with pureit. After several calls finally a technician from Sri Raghavendra Agencies LSP came and did the installation on 6th January 2015. It worked fine next day. On 8th January 2015 night drinking water dispenser started leaking continuously. We observed this on next day morning. Immediate at 7:45 am on 9th January we called up pureit customer care and raised a compliant. Compliant number is C15414293. We also turned off the device. On 8th afternoon same person who did the installation called up my husband sand said I know the problem, I dont have spare part I will come in the evening. He did not turn up. We called pureit and placed a request for the entire unit. It is only a day old installed unit. We did not want part installation. Today same technician came. Without even inspecting the device he informed his supervision device is leaking one drop/minute. And device is off at this time. We asked him we have placed a request for complete replacement and we want to talk to his supervisor. He did not respond properly.He told us to check with ezone only, he cannot provide his supervision number. Since he did not respond properly we called pureit again, they said they will arrange for a callback within few hours. None of them called. After few hours we called pureit again, they are suppose to call us in an hour. So far no one called. For the brand new device how can one suggest for part replacement. We do understand if it was old one. We are not at all happy with this response. If possible we want to return the unit and go for refund Regards Jayalakshmi