[Resolved]  Pureit / Hindustan Unilever — agonizing pain for maintaining (hul ultima ro+uv) with 2 year o[censored]sage

Address:

226005

I had bought the device in nov, 2016 for from one of the outlet in lucknow, post the technician came and informed the device was missing one of the accessory boxes which had delayed the installation to feb of 2017 after which within few days the leakage started which took another few days to rectify by the technician. Post which i was informed the device would cost annual usage charges of 2000/- for gkk1 after 4000 lts (1 year approx) and 3700/- for gkk2 replacement after 8000 lts (2 years approx) after which the cycle is repeated.

Few weeks back the ggk2 was due for change which costed me 3750/- and a week o[censored]sage now the pcb is damaged and the replacement cost is another 5400/- after 2 years o[censored]sage. Noting that device cost 17000/- at the time of purchase. The cost of maintaining this device is too high and not being informed at the time buy about is maintenance is too much of a burden.
So the device is currently a piece of box that consumed rs. 22000/- approx+ headache for 2 year of drinking water only.

I would request the company to look into the issue and help me with resolution, along with salesman training informing about after sales maintenance cost.

Brijender singh
Mob no. [protected] (Also registered with the company's customer care).