ADVERTISEMENT

[Resolved]  Pureit / Hindustan Unilever — AMC for HUL Pureit Copper + RO + UV + MF not available with Pureit and same not informed at time of purchase

Trusting the brand Pureit (HUL) I took Pureit Water Purifier Cooper+ Mineral + RO + UV +MF on 20-June-20 and to continue the trust would like to get an AMC as One year from purchase is about to get over.

From sources (Online, Customer Care executives etc) of yours it was informed no AMC options are provided for this product which is like duping customers of there hard earned money. Will have to pay for expensive parts.

All this is not informed at the time of purchase or any where on the box or booklets.

So if you are hoping to buy the product thinking you will take an AMC after warranty expires as to reduce the burden of expensive parts for such devices, the same is still not available with HUL Pureit

I also mailed regarding the above concerns but there is no psitive response from HUL Pureit.
Was this information helpful?
No (0)
Yes (1)
Aug 6, 2021
Complaint marked as Resolved 
Jun 21, 2021

Complaint Status

PureIT / Hindustan Unilever customer support has been notified about the posted complaint.
Verified Support
Jun 25, 2021
PureIT / Hindustan Unilever Customer Care's response
Dear writetosumt
We sincerely regret the inconvenience caused to you. We always keep our customers at the forefront. Please call our helpline number [protected]. Alternatively, you may also provide your contact details at pureit.[protected]@unilever.com we’ll surely assist you.
Regards,
Team Pureit
Complaint comments  Add a CommentShareTweet
Post your Comment
    I want to submit Complaint Positive Review Neutral Comment
    code
    PureIT / Hindustan Unilever
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    66%
    Complaints
    1613
    Pending
    0
    Resolved
    1047
    PureIT / Hindustan Unilever Phone
    +91 92 3050 0500 [PureIt]
    +91 92 4310 0100 [PureIt]
    +91 92 2320 0200 [PureIT]
    PureIT / Hindustan Unilever Address
    Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
    View Full Information
    ADVERTISEMENT