Pureit / Hindustan Unilever — Device not working and Technician denied to visit

Address:290/144 PANDEY KA TALAB, AISHBAGH, LUCKNOW - 226004

I am us using PURE IT Ro Max water saver RO+UV+MF ECO recovery technology from past 9 months and it doesn't work properly, in every three months it stop working. Yesterday I raised a complain on Pure it WhatsApp helpline because my device is showing red indication light and water taste is not coming. So they took a time of 8AM TO 11 AM on 01/06/2022 to visit my home but no one came to see my device then I called on Pure it helpline number and asked them to send your technician but he said technician will visit whenever he will be free so I said why have you taken the time of 8AM TO 11AM then he rudely said I can't send my technician now and cut my call.

I mean whenever I called them they behave very rude. Still I am waiting for technician to visit. Seriously I am getting fedup from this company and I will definitely change my RO to some other company.

This is the third time I am facing this issue with my device and whenever technician comes, he always ask for money even my device is under warranty.
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    PureIT / Hindustan Unilever Phone
    +91 92 3050 0500 [PureIt]
    +91 92 4310 0100 [PureIt]
    +91 92 2320 0200 [PureIT]
    PureIT / Hindustan Unilever Address
    Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
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