Pureit / Hindustan Unilever — Equipment filter gkk-1

Address:	Lucknow, Uttar Pradesh, 226010
Website:	www.pureitwater.com/IN

Good day,

I am using pureit marvella ro.
Name: anil kumar singh
Phone no.: [protected]
Pin: 226010

2 months back i orderd gkk-1. Same was delivered but during installation it was discovered that the carbon filter was having pin hole and so the technician took the new filter and installed the old one and left with the promise of coming on next day with the new one.

No one came on next day.

On third day the filter stopped working and i registered a complain and after repeated reminders 1 person finally came and said that there was a leak and electronic part needs to be changed.

I said it is fault of your technician who changed the filter few days back and did not put the connections properly and the carbon filter was still not changed. He said i have to pay for it and he repaired the electronic part and took the payment but still carbon filter was not changed. But the filter started working.

Again after a month filter showed gkk-1 alarm and i requested gkk-1 filter.
Now the first technician appears at home with new carbon filter saying last time it was having hole so i have bought it now.
I said it was booked under pureit promise so i will not pay, because he came after 1 month, but again he took the money.

Now after one month again i am getting gkk-1 alarm. I have raised the complain as always nad the technician came and said he will come again tomorrow as he is not sure why the alarm came.
In one month how can we get same filter alarm. That means i was given old filter the last time he came.

I hope some one in pureit will do the courtesy and look into the matter.
You can look into your record and verify all the above.

Thankyou