[Resolved]  Pureit / Hindustan Unilever — failure of germ kill kit

Address:

Mumbai City, Maharashtra, 400101

Hi team
As per the discussion you technician visited our house on 9th june 2018. He told us that the germkill kit need to change as it is faulty. We just asked to prove it that the germkillkit was faulty. He said that the only think that can prove that the germkillkit is faulty is red alarm indication. We ask him to do the tds check. He first checked the tap water tds which was 52pps. Then he check the tds of the water from purifier which was 14pps. We also check tds of bottle packed mineral water which was 20pps. We asked him how does the purifier detects that the germkillkit has become faulty. The technician said that the purifier calculates the liters of water and when it crosses 6000liter mark. It gives alarm that the gkk is faulty irrespective whether its faulty or not. The snapshot of the tds is been attached. We told him that we need to talk to his manager. His manager told that the purifier reduce the tds level by 30% so if the tds level is below 30pps then the purifier is working well. Hence we said that means the purifier is working fine. He said then too you need to replace the gkk. We asked whats the procedure to replace the gkk he told he will replace the gkk and then reset the button which will count the liters of water again. I told him just reset the button and show me if the alarm still exist. He told he won’t reset the button and nor allowed anyone to do. This was because he was sure that if he reset the button the alarm will go and purifier will work properly.

My request to team is
1. Please show me how do you prove that gkk is faulty. Don’t just say that it’s the red light indication.
2. Please show me what happens if reset button is press before changing the kit
3. Why do you program the liters counter?
4. What will be the tds level after changing the gkk when my tap water tds is 52pps?

Regards
Abhishek dalvi
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