Pureit / Hindustan Unilever — Faulty circuit board in Marvella Pureit RO + UV | |||
This is regarding complaint #C[protected]. I have purchased pureit marvello RO + UV in mid June 2015. On 8th March 2017, GKK-2 kit was replaced as alerted by pureit system, for Rs. 3750/-. On the next day, I observed that filter is not dispensing water and it is alerting to change sediment filter and GKK1 and GKK2 kits. When I raised another complaint with Pureit customer care, the technician has replaced the circuit board for Rs. 3250. I found it baffling that circuit board needs to be replaced with just over 20 months o[censored]sage. When I looked up online, I observed similar incident has happened last month with another customer. (More details here: https://www.consumercomplaints.inpureit-hindustan-unilever-faulty-circuit-board-in-pureit-marvella-uv-ro-c1491533). Even for this customer, circuit board needed to be replaced on next day once GKK2 kit was replaced. I mentioned all this details to PureIT technicians in person and over phone. But they continue to suggest that replacement of GKK-2 kit has not cause this issue. And it is ok for circuit boards to be replaced with just over a year and half o[censored]sage for this device. This does not speak well for the quality of the product. Request PureIT support team to please look into this and provide quick resolution. Was this information helpful? | |||
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PureIT / Hindustan Unilever customer support has been notified about the posted complaint. Verified Support Mar 28, 2017 PureIT / Hindustan Unilever Customer Care's response Dear Sumit, Regret the inconvenience, our team will get in touch with you in order to resolve the issue. Rehards, Team Pureit | |||
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I bought pureit marvello RO + UV in May 2016, and I am experiencing the same problem just after one year o[censored]se. It is alerting to change sediment filter and GKK2. Technician visited and said PCB is faulty. He is asking me to pay 3200 too and also pay 3500 to change the filters as well. Hindustan Lever also does not even have its own technical support and has outsourced it local repair shops. I might as well throw the thing and add a couple of thousand rupees and buy another RO instead.