Pureit / Hindustan Unilever — franchise demanding money

Hello

My Model Number Pureit Marvella RO - GPR[protected]

On 06/08/2018 I Serviced my RO through authorized Pureit Franchisee in Bhopal "Vaibhav Associates" & they changed GKK2 that Costed me Rs 2350/-(Bill Attached)

Within Few Days of Installing the New Kit, The RO machine started making strange noises and there was a gradual decrease in the Amount of Water purification.

On 1st October 2018. The RO stopped dispensing the Water, Both GKK1 & GKK2 Were Showing green Colour Lights. We logged a Complaint thru Your Call Center Complaint CO34485095

The Franchisee Service man (Mr.Pintu) inspected & Suggested to change again the GKK2. Despite the fact that both GKK1 & GKK2 Were Showing green Colour Lights.

Mr.Pintu Said if it is allowed by the Sir (Franchisee) then it will be done. Later I
spoke with Mr.Chaurasiya of Pureit Franchisee in Bhopal "Vaibhav Associates" but He further denied our my request saying that GKK2 might be stopped working for poor water quality & he is the final authority on this and this will only be done on paying an additional Rs 2500/-

In my locality many people do have KENT installed and there are no incidents noted as RO Being stopped working for poor water Quality.

We are only one paying a lot of money on maintaining the Pureit or Your Franchisee been billing us inexplicably.

FYI, Wrong Installations is in the habit of your Franchisee to raise another Rs 250 visiting charges that We are not going to entertain this time by paying an additional Rs 2500 for GKK2.

We are three People Family hardly 20 ltrs of water is consumed on daily basis.

What Went Wrong While installation process & Why the RO stopped within one month of changing GKK2 is a matter of investigation. The KIT may have manufacturing defect / or Installed Wrongly like they always do.

Your Franchise also never mention the Serial no of kits they install to the Customer RO.

Please Review the Attached Bills

We are out of water for last 2 days and depending on external sources