[Resolved]  Pureit / Hindustan Unilever — germkill battery kit life

Address:

Mumbai City, Maharashtra, 400083

I have a Pure it water filter. I have been using the filter since many years.

However since last couple of times I have noticed that the germ kill battery of 3000 litres which usually lasts for 6 to 7 months, now lasts only for 4 months or lesser than that.

I have even noticed some white powder floating on the surface of water. This could mean that something is wrong with the battery.

I had bought a 3000 litres battery on 20th June 2018, which got over on 30th October 2018. This means instead of 6 months, the battery lasted for only 4 months.

We are a family of 4 people. 3 o[censored]s are office goers. Thus we consume drinking water from the purifier only in the evening. Even if we consume 10 litres of water per day, the battery should last us for 10 months. Where as this battery got over in just 4 months.

Therefore I have raised a complaint on 2nd November 2018. Complaint number CO[protected]. Till date technician has not visited to check the machine.

The technician, Mr. Tiwari, called up to say that he can do nothing about the complaint. We will have to purchase a new battery.

When I escalated the complaint through your customer service, officer Mr. Iftiyaar Ahmed called up and repeated the same thing what Mr. Tiwari said. He spoke very rudely. He further added that the company records show that the last battery was issued to us by the Company in 2017. Where as we have purchased it in June 2018 and I have the invoice for it.

I have strong feeling that the batteries supplied are adulterated, sub standard ones and not genuine piece issued by the company.

I have seen people disposing HUL PUREIT purifiers for this reason. It is shameful for a company of such repute.