[Resolved] Pureit / Hindustan Unilever — horrible quality of the product - circuit board failure

purvikr

from Mundi, Madhya Pradesh

Address:

Jabalpur, Madhya Pradesh, 482001

I bought the Pureit Marvello RO+UV on Oct-2015 after paying a hefty premium over other brands due to advertised quality assurance and Hindustan Unilever brand.
the best feature of the product is it advance warning system for filter change, due to which i have already changed the complete filter system by company representative for 3750/- couple of times. The last time the filter was changed was on march-2017.
Now to my surprise only after few months all the replace light indicators went red asking to replace filters. I raised the complaint with the company on 16-sep-2017 complaint no. C[protected]. The company service personal raised the issue with faulty circuit board of the system and demanded 3200 + service fee for the replacement.

I am shocked with the poor quality of parts used in the product, looks like just to keep using the product it will cost me[protected] every year.

This is just ridiculous.

Was this information helpful?

No (0)

Yes (0)

Nov 18, 2017

Complaint marked as Resolved

PureIT / Hindustan Unilever customer support has been notified about the posted complaint.

Sep 18, 2017

Updated by purvikr Got a call from company service centre asking to either pay for the part replacement or allow them to close the service request. Informed them that i wont be paying for the part replacement and have escalated the issue to consumer forum. Just a food for thought if i get the circuit board replaced then apart from the plastic box, the entire system is changed. So much for quality.
Also, considering the sheer number of complaints regarding the issue, the company is confident to mint money for the part every year. As if he exorbitant prices for their filter kit was not enough.

Verified Support

Oct 14, 2017

PureIT / Hindustan Unilever Customer Care's response Dear purvikr,

Sorry to hear about the trouble you faced. Request you to provide your contact details to help us in resolving your issue.

Regards,
Pureit Team

Related PureIT / Hindustan Unilever reviews

View all 1721 PureIT / Hindustan Unilever Reviews

Comments

sindhu_shiva

from Chennai, Tamil Nadu

The same thing happened for me also...Exactly after the warranty period(post 1 week after warranty) the adapter has got fault..Now we need to spend around 3000 for adapter..I just wonder how the pureIt people have designed purifier to get fault exactly after the warranty period..Hats off to their designers..Never ever buy this product..

Even the customer care people also negligent towards their customer..They are not responding to us even after 1 week..
i bought the top most variant of pureIt(costs around 23000), I am just thinking this even after buying this top most variant, i am in this situation..cant think of their product quality for the lower variants..
Please don't buy this product, i just don't want any other people to get suffer like me..

kamal05kant

from Noida, Uttar Pradesh

Water not clear after change battery in Pureit Classic, I am very frustrated last 10 days.Please provide solution.the water color is yellow.