Pureit / Hindustan Unilever — I am being charged even after company's mistake

Address:

290/144 Pandey ka Talab Aishbagh Lucknow 226004

This is related to my product which I bought on 25/06/2021 and my product name is Pureit Max Water Saver 10
L RO + UV + MF Water
Purifier with Eco Recovery
Technology. This product has equipped with Sediment filter cleaning/Replacement and Germkill kit change indicator. Now all of a sudden my product stopped working so I called the customer care regarding the same. Then company service engineer visited my home and told me that your Germkill kit ( all filters) got damaged because my product needed service before 6 month. Then he said Your product Germkill indicator didn't work don't know why may be due to auto restart.

After he said your all filters need to be replaced and for that you have to pay 2750rs. But it is not my mistake that your company's products Germkill didn't work on time if it would have worked properly so I would have not been facing this problem this time. Even I didn't get any call from company side for any service reminder. So its not my mistake so why should i pay for this even after my product is under warranty.

Company product didn't give any indication for replacement of any filter which it was supposed to give as per company product feature.

So why should I pay for your mistakes. I want my products Germkill kit to be replaced from company side because I'm not going to pay for this.

Kindly look into my concern and resolve my issue.

Regards,
Rohit Kumar Gautam
Mob - [protected]
Address - 290/144 Pandey ka Talab Aishbagh Lucknow 226004