[Resolved]  Pureit / Hindustan Unilever — No response on the complaint raised, poor services

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:Pure It, Hindustan unilever

I have taken this hindustan unilever pureit ro classic mf around 1 year back. It begin with the problems. Within warranty, it could some technical issue 2 times. I raised the complaint and they have taken around 1850/- for some replacement of the kit. They have given me 6 months warranty but there is again a problem with the water content within 4 months.
I raised the complain again and after checking the same, they took again 350/- and changed another part.
Within 4 days, the problem reoccurred and have again called the customer care and raised the complain.
However, some technician called and have mentioned without any further visit and checking that they need to replace a kit which will cost rs 1800/- again if you buy from my side. If you buy from company the same will be charged @3600/-. This person has come from raj enterprises and his name is deepak. Have been calling customer care but no help and assistance.
Is this a profit making business? This pure it is not in a proper working condition within 6 months and the company is charging the money again and again.
Do we need believe in customer service? Are we just making money from customer? No one is listening to this compain.
Would request an urgent intervention on the same.
Was this information helpful?
No (0)
Yes (0)
Jul 25, 2017
Complaint marked as Resolved 
PureIT / Hindustan Unilever customer support has been notified about the posted complaint.
Verified Support
Jun 22, 2017
PureIT / Hindustan Unilever Customer Care's response
@Hemantka,

Sorry to hear about the trouble you faced. Request you to provide your contact details to help us in resolving your issue.

Regards,
Pureit Team
Jun 25, 2017
Updated by Hemantka
Hi Team,

Please find the below details :

Hemant kansra
M - [protected], [protected]

Thanks &I Regards,
Hemant kansra
Jun 28, 2017
Updated by Hemantka
Hi Team,

Any update on my complaint Or should i need to take more action on it.
Because of this my family is suffering from rediculous water contant
So please take an urgent action on it other wise i need to take some hard action on your company.

Thanks
Hemant kansra
(M) [protected], [protected]
Complaint comments 

Comments

very poor service
My Name Pravin Bhavsar, since I purchase Hindustan Unilever / Pure it Water Filter product from Ashray Sales, Ashirwad Nagar, Nagpur, Maharashtra. there are many problems occuring in the product continuously. Engineers provides hopeless service and excuses. So I want to replace the product as soon as possible.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    PureIT / Hindustan Unilever
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    1721
    Pending
    0
    Resolved
    1061
    PureIT / Hindustan Unilever Phone
    +91 92 3050 0500 [PureIt]
    +91 92 4310 0100 [PureIt]
    +91 92 2320 0200 [PureIT]
    PureIT / Hindustan Unilever Address
    Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
    View all PureIT / Hindustan Unilever contact information