[Resolved] Pureit / Hindustan Unilever — No response on the complaint raised, poor services | |||||
I have taken this hindustan unilever pureit ro classic mf around 1 year back. It begin with the problems. Within warranty, it could some technical issue 2 times. I raised the complaint and they have taken around 1850/- for some replacement of the kit. They have given me 6 months warranty but there is again a problem with the water content within 4 months. I raised the complain again and after checking the same, they took again 350/- and changed another part. Within 4 days, the problem reoccurred and have again called the customer care and raised the complain. However, some technician called and have mentioned without any further visit and checking that they need to replace a kit which will cost rs 1800/- again if you buy from my side. If you buy from company the same will be charged @3600/-. This person has come from raj enterprises and his name is deepak. Have been calling customer care but no help and assistance. Is this a profit making business? This pure it is not in a proper working condition within 6 months and the company is charging the money again and again. Do we need believe in customer service? Are we just making money from customer? No one is listening to this compain. Would request an urgent intervention on the same. Was this information helpful? | |||||
Jul 25, 2017 Complaint marked as Resolved PureIT / Hindustan Unilever customer support has been notified about the posted complaint. Verified Support Jun 22, 2017 PureIT / Hindustan Unilever Customer Care's response @Hemantka, Sorry to hear about the trouble you faced. Request you to provide your contact details to help us in resolving your issue. Regards, Pureit Team | |||||
2 Comments | |||||
Comments
very poor service
Reply
My Name Pravin Bhavsar, since I purchase Hindustan Unilever / Pure it Water Filter product from Ashray Sales, Ashirwad Nagar, Nagpur, Maharashtra. there are many problems occuring in the product continuously. Engineers provides hopeless service and excuses. So I want to replace the product as soon as possible.
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