Pureit / Hindustan Unilever — poor customer service | |||
I own a marvella ro. From last week it stopped working and on registering a complaint, a technician from your local service partner madha agency (Chennai) inspected the machine and he told that the power adapter has stopped working and he asked me to change the machine and get a new one since there is no stock and they didn't receive the adapter for 3 weeks from hindustan unilever itself. Damn, why should i change the machine just because you don't have stock of the adapter? The cost of the adapter is 1800 inr. Why would i get a new machine by paying extra 10, 500 bucks? This is horrible customer service by hindustan unilever. I even mailed srinivasan. M (Service head of india) regarding this, no response till now. What's the solution for this? Was this information helpful? | |||
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PureIT / Hindustan Unilever customer support has been notified about the posted complaint. | |||
 1 Comment | |||
Comments
I changed the battery and began liekege problem.he told Circuit board to be replaced cost of 6000 this is the most worst water purified machine
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Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099