[Resolved]  Pureit / Hindustan Unilever — product and customer service

Dear team

Drafting this mail in so much disgust and disappointment, Customer service is a very basic thing that any consumer may expect from a company which Hindustan level has drastically failed. I do understand the service part is been out sourced to so called New wave agency based in Chennai. To be frank I have not seen so much rude individuals from that particular service team.

Let me explain what happened and this is not the first instance I’m facing this issue. This has been an ongoing issue each and every time I order a GKK.

My machine was very fine and running smooth I just had to order GKK1. I ordered online and I very much appreciate service team coming and replacing the GKK during this lockdown from my bottom of my heart kudos to them.

GKK was replaced and service person changed told me there is a leak which he was not able to arrest and said a part has to be replaced. I promptly told him to go ahead since I had no choice and to my understanding if a part is been replaced it should be a new one and you charge me for the same. But Mr Srinivasan it was not it was not taken from a packing or sealed package it was very old and they charged for the that stating it was new. I had no issues since we need drinking water at home which was a basic amenity and your service people left and within 1hr again it started to leak I called service person again he said he cannot come again since his job was over. So I registered a complaint online for leakage on 17th April and today an representative came from new wave agency and told there is a leakage due to faulty tube and that has to be changed and that tube was changed again for a cost and right from the moment he left. Motor pump has been running continuously till the evening I called the service person again he claims that again a module has to be replaced even without checking the machine he directly told me that has to be replaced and it will cost me more.

when I didn’t have any module issue or faulty tube issue before changing the GKK, Why did I have his after changing it “AND THIS IS NOT THE FIRST TIME. THIS HAPPENED TO ME PREVIOUSLY WHILE CHANGING THE GKK2” Same issue they came changed and left there was leakage complaint again they said this has to be changed and that has to be changed I don’t understand why is NEW WAVE AGENCY trying to loot there customer. Kindly have a check how many times I have given a complaint right after my GKK was replaced. This has been a ongoing issue with me and New Wave agency and they are down right rude to the customers as well. I don’t think they have been trained well in handling customer or resolving complaints.

I'm done and fed up calling back to back and complaining let my issue is not resolved each and every time they try to rip me off.

I have taken time as a customer to mention the issue I’m facing. And request you to address the issue asap since we don’t have drinking water and there are no shops to buy canned water.

Looking forward for a quick response.

My Register mobile number: [protected]