[Resolved] Pureit / Hindustan Unilever — pureit asking for labour charge during warranty period

bhabanii

from Bengaluru, Karnataka

Address:

560036

I hv lodge for germkit replacement and customer care of pureit is asking for germkit money along with labour charge of 300 rupees more ..when i asked why i shloud pay labour charge when it is under warrenty ..the custmore care saying it is company plolicy...and saying he knows it is cheating and unfair but cannot do anything ...this is what hul doing ..i suggest never buy hul product for any reason as it is cheating customer and its service and parts are very costly that eureka forbes products...it cheats customer even under warrenty period

Was this information helpful?

No (0)

Yes (0)

Aug 27, 2019

Complaint marked as Resolved

PureIT / Hindustan Unilever customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2019

PureIT / Hindustan Unilever Customer Care's response Dear bhabanii,

We sincerely regret the inconvenience you have faced. We never want our customers to feel this way. Please call our helpline number [protected]. Alternatively, you may also provide your contact details at pureit.[protected]@unilever.com We'll surely assist you.

Regards,
Team Pureit