[Resolved]  Pureit / Hindustan Unilever — pureit classic ro serial no: gpr[protected] : poor service

Address:

Kolkata, West Bengal, 700045

Dear sir/madam

I am feeling harassed at the hands of pureit.

I have lodged a complain for a problem in my water purifier which i had bought from s. B enterprise in the name of soma dutta on 31.07.12 rs 11500/=. (Bill attached)
I am continuously following up with pureit service, but i am getting proper response from them.

Please find below details of purchase.


Shop name: s. B enterprise ph no:[protected], [protected]
Date of purchase 31.07.12 in the name of soma dutta [protected]/ [protected]
Pureit model no: marvella ro
Serial no: gpr[protected]
1st complain date on: 26.11.12 for low filtration
2nd complain date on 21.02.13 for low filtration
3nd complain date on 24.04..13 for low filtration
4nd complain date on 02.05.14 for kit change rs 1625/=
5th complain date on 27.06.14 for low filtration & charges rs 250/=
6th complain date on 02.06.16 for kit change & charges rs 3750/=


When your area sales manager mr pappu sarakar [protected] & your engineer. Visited he told me that motor not working. Charges rs 6500/=
Internal pump rs 2750/ & gkk2 rs 3750/= i just surprised to hear the cost. Machine price is 11500/= & repairing cost 6500/=???

U don’t have any amc poliicy also. When u sale the machine that time u told to customer that no 1 machine pure it. No hidden maintenance cost. Only. U have to change only kit box. That also nominal price.
Is it a corporate policy??? Don’t u think u cheating the public!!! From the date of purchase to till now 6 times we facing problem’s

. As per ur area manager if we r unable to repair the machine then this is scrab material & suggest me to buy another new ro is it a professional attitude?
I have never imagined a company like hindustan lever claiming purifying one crore virus will stoop to such a low. Please help in redressing my grievance.

Please guide me what to do.
Soma dutta
[protected]